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{ How to Create a Proof of Lab Submission Ticket }

Section 0. Legal Disclaimer
  1. Description
    • This webpage discusses how to Create a CSS Proof of Lab Submission Ticket for any lesson that is part of the Hac-King-Do Training Certification program.
    • A CSS Proof of Lab Submission is required for every Lesson within the Hac-King-Do Curriculum.  It serves as a way to verify that the student/user was able to complete the lesson successfully.
    • The below web link describes the Hac-King-Do Training Certification Program in detail.
     
  2. Legal Disclaimer
    • As a condition of your use of this Web site, you warrant to Computer Security Student, LLC that you will not use this Web site for any purpose that is unlawful or that is prohibited by these terms, conditions, and notices.
    • In accordance with UCC § 2-316, this product is provided with "no warranties, either express or implied." The information contained is provided "as-is", with "no guarantee of merchantability."
    • In addition, this is a teaching website that does not condone malicious behavior of any kind.
    • You are on notice, that continuing and/or using this lab outside your "own" test environment is considered malicious and is against the law.
    • © 2015 No content replication of any kind is allowed without express written permission.

     

Section 1. How To Log In
  1. Open Firefox
    • Note(FYI):
      • Issue the below commands from your Host Machine
    • Instructions:
      1. Click the Start Button
      2. Type firefox in the search box
      3. Click the firefox icon

     

  2. Login (Part 1)

     

  3. Login (Part 2)
    • Instructions:
      1. Username: Supply Your Username
        • E.g., testuser
      2. Password: Supply Your Password
      3. Captcha Challenge Code: Supply the Code
        • E.g., SGJQ
      4. Click on the Login Now Button

 

Section 2. Access the Hac-King-Do Curriculum
  1. Access the Hac-King-Do Curriculum
    • Instructions:
      1. Click on the left Hac-King-Do Cert Navigation Branch
      2. Click on Display

     

Section 3. Select Lesson
  1. Select A Lesson
    • Instructions:
      1. Select the lesson in which you need help.
        • E.g., Damn Vulnerable WP: Lesson 1: How to create a Damn Vulnerable Windows XP Machine

     

Section 3. How To Submit Your Proof of Lab
  1. Go To Proof of Lab Section
    • Instructions:
      1. Scroll down to the "Proof of Lab" step under the "Proof of Lab" section. 
    • Note(FYI):
      • The Proof of Lab sections contains a series of instructions that will be used to verify that the student completed the lesson.

     

  2. Complete Proof of Lab Instructions
    • Note(FYI):
      • Each Lesson will have a Proof of Lab Section that will contain a Proof of Lab Step and a Proof of Lab Button.
    • Instructions:
      1. Complete the Instructions: under the Proof of Lab Step.
      2. Complete the Proof of Lab Instructions under the Proof of Lab Step.
      3. Click the Submit Proof of Lab Button

     

  3. Submit Proof of Lab
    • Instructions:
      1. Click the Browse Button, Navigate and Select your Proof of Lab Screenshot Picture.
      2. Provide Additional Comments if Necessary
        • Adding comments is optional.
      3. Click the Submit Button

     

  4. Proof of Lab Submission Results
    • Instructions:
      1. Status: OPEN
        • Newly created tickets always have a ticket Action Status of OPEN.
      2. Type: REQUEST
        • Newly created tickets will have a REQUEST type, until the Administrator approves the Proof of Lab Submission.
      3. Question & Answer: <Edit Ticket>
        • The student also has the ability to edit their Submission, just encase they for to add the picture or comments.
     
Section 4. Email Notification: Proof of Lab Submission: Action OPENED
  1. Ticket Email Notification
    • Note(FYI):
      • You will receive an email from ComputerSecurityStudent.
      • The subject will have the following format:
        • CSS Proof of Lab Submission: <REQ_ID> | Action: OPEN
      • The Action Status of OPEN means the ticket was just created.
      • If the email is not present in your Inbox, please check your spam folder.
    • Instructions:
      1. Click on the email from ComputerSecurityStudent with a subject that contains CSS Proof of Lab Submission and a Action Status of OPEN.

     

  2. Ticket Email Contents
    • Instructions:
      1. To see the latest status of your CSS Proof of Lab Submission Ticket, the user can click on the View Proof of Lab link.
    • Note(FYI):
      • Note during the back and forth ticket correspondence between the User and Administrator there will be multiple email notifications.

 

Section 5. Email Notification: CSS Help Ticket ASSIGNED
  1. Ticket Assignment
    • Note(FYI):
      • Once the CSS Proof of Lab Submission Ticket has been assigned to an administrator, the student/user will receive an email from ComputerSecurityStudent with the subject "CSS Proof of Lab Submission: <REQ_ID> | Action: ASSIGNED".
      • Noticed that both the OPEN and ASSIGNED ticket have the same REQ_ID. 
        • E.g., 129
      • If the email is not present in your Inbox, please check your spam folder.
    • Instructions:
      1. Click on the most recent CSS Proof of Lab Submission Ticket with an ASSIGNED Action Status.

     

  2. How To View CSS Proof of Submission Ticket Details
    • Note(FYI):
      • To see the current status of the ticket, please click on View Proof of Lab.
    • Instructions:
      1. Click on View Proof of Lab

     

  3. Login to Computer Security Student
    • Instructions:
      1. Username: Enter your username
      2. Password: Enter your password
      3. Captcha Challenge Code: Enter the Captcha Code displayed on your screen.
        • E.g., GKXJ
      4. Click the Login Now Button
    • Note(FYI):

     

  4. View Status
    • Instructions:
      1. Notice the Status changed from OPEN to PENDING
        • The Ticket Status will stay at PENDING until the administrator approves the CSS Proof of Lab Submission.
      2. The Ticket Type is a REQUEST. 
        • This means the student/user has requested help.
        • After the Administrator Replies, the Ticket Type will change to ADMIN_REPLY.
      3. Scroll to the Bottom of the webpage

     

  5. Administrator's Reply
    • Instructions:
      1. Since the Administrator has only been ASSIGNED the ticket, there will not be an actual reply to the student/user's issue at the moment.  The administrator's reply will be visible once the administrator either (1) Approves the student's submission -or- (2) requests additional commands from the student/user.
    • Note(FYI):
      • Section 5 will illustrate the administrator's response to this CSS Proof of Lab Submission for additional details.

 

Section 5. CSS Proof of Lab Submission Ticket:  Action PENDING
  1. Administrator Replies to CSS Proof of Lab Submission Ticket
    • Note(FYI):
      • If the student/user did NOT adequately complete the Proof of Lab instructions, the administrator will reply to the student/user.  The student/user will receive an email from ComputerSecurityStudent with the subject CSS Proof of Lab Submission with the Status Action of PENDING.
      • If the student/user DID adequately complete the Proof of Lab instructions, then the Status Action will be appear as CLOSED, because the administrator would have approved the submission.
      • If the email is not present in your Inbox, please check your spam folder.
    • Instructions:
      1. Click on the email from ComputerSecurityStudent with the subject CSS Proof of Lab Submission and the Status Action of PENDING.  (See Picture)

     

  2. How To View Submission Details
    • Note(FYI):
      • To see the current status of the CSS Proof of Lab Submission ticket, please click on View Proof of Lab.
    • Instructions:
      1. Click on View Proof of Lab

     

  3. Login to Computer Security Student
    • Instructions:
      1. Username: Enter your username
      2. Password: Enter your password
      3. Captcha Challenge Code: Enter the Captcha Code displayed on your screen.
        • E.g., GKXJ
      4. Click the Login Now Button
    • Note(FYI):

     

  4. Viewing The Submission Details
    • Note(FYI):
      • To see the most recent entry of the CSS Proof of Lab Submission, please scroll down to the bottom of the webpage.
    • Instructions:
      1. Status: PENDING
        • The ticket will stay in PENDING mode, until the Submission is approved by the administrator.
      2. Type: ADMIN_REPLY
        • The type is ADMIN_REPLY because the administrator responded to the student/user's lab submission.
      3. Question & Answer
        • Since the student/user did not complete all the Proof of Lab Instructions, the administrator replied to the student/user with what the student/user forgot to do.
      4. Scroll Down to the bottom of the webpage

     

  5. User Reply Button
    • Note(FYI):
      • In order to re-submit the CSS Proof of Lab Submission, the student/user must reply to the administrator by clicking the User Reply Button.
    • Instructions:
      1. Click on the User Reply Button

     

  6. User Reply Options
    • Instructions:
      1. Reply Option
        • Reply - The student/user's only choice is to reply.
      2. Notes Option
        • This option allows the student/user to add notes to their reply.
      3. Upload Option
        • This option allows the student/user to upload a screen shot to satisfy the Proof of Lab Instructions.
      4. Submit Button
        • The user will have to click the submit button to re-submit their Proof of Lab.

     

  7. View User Reply Results
    • Instructions:
      1. Status
        • The Status will stay PENDING until the administrator approves the student/user's CSS Proof of Lab Submission.
      2. Type
        • Notice the Type is a USER_REPLY, because the student/user replied to the administrator.
    • Note(FYI):
      • Continue to the next Section to see an example where the administrator approves the CSS Proof of Lab Submission and closes the ticket.

 

Section 6. CSS Proof of Lab Submission Ticket:  Action CLOSED
  1. View Email Statuses
    • Instructions:
      1. Click on the email from ComputerSecurityStudent with the subject that contains CSS Proof of Lab Submission with the Status Action of CLOSED.
    • Note(FYI):
      • After the administrator approves the students/user's Proof of Lab Submission, the student/user will receive an email from ComputerSecurityStudent with the subject that contains CSS Proof of Lab Submission with the Status Action of CLOSED.
      • CSS Proof of Lab Submission Status Actions
        • OPEN - Sent when the CSS Proof of Lab Submission ticket was first created.
        • ASSIGNED - Sent when the ticket was assigned to the administrator.
        • PENDING - Sent when the administrator replied to the user requesting corrections.
        • PENDING - Sent when the user replied to the administrator with the corrections.
        • CLOSED - Sent when the administrator approved the submission and closed the ticket.
      • If the email is not present in your Inbox, please check your spam folder.

     

  2. How To View Ticket Details
    • Note(FYI):
      • To see the current status of the CSS Proof of Lab Submission ticket, please click on View Proof of Lab.
    • Instructions:
      1. Click on View Proof of Lab

     

  3. Login to Computer Security Student
    • Instructions:
      1. Username: Enter your username
      2. Password: Enter your password
      3. Captcha Challenge Code: Enter the Captcha Code displayed on your screen.
        • E.g., GKXJ
      4. Click the Login Now Button
    • Note(FYI):

     

  4. View Ticket Status
    • Instructions:
      1. Status
        • The Status is now CLOSED because the administrator approved the user's Proof of Lab Submission.
    • Note(FYI):
      • Continue to the next Section to view how the student/user's Hac-King-Do curriculum was updated after their Proof of Lab Submission was approved.

 

Section 7. View Hac-King-Do Curriculum
  1. Display Hac-King-Do Curriculum
    • Instructions:
      1. Click on Hac-King-Do Cert
      2. Click on Display

     

  2. View Hac-King-Do Lab Submission
    • Instructions:
      1. Notice the APPROVED Status next to the lesson that was just submitted.
      2. Notice the student's White Belt rank.
    • Note(FYI):
      • Once all the Proof of Lab Submissions have been approved for each Lesson under White Belt, the student's belt will change from White Belt to Yellow Belt.


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